The Microsoft Dynamics 365 CRM solution offers three main areas – Sales, Marketing and Customer Service. The Sales area provides the ability to enter and nurture leads, set up sales processes, track opportunity stages, sales forecasting with the ability to generate sales quotes. The Marketing area provides the ability to manage marketing campaigns, marketing list and collateral. Use campaigns to help drive more business. The Customer Service area provides the ability to track and manage cases or service request. Use articles as standard responses to a service request to assist your customers. The service calendar can be used to schedule a service request.
The CumulusApps solution is based on Microsoft Dynamics 365.